Prices and payment
All prices are in AUD. Standard hire is $150 per day. A $50 deposit per booking is credited towards your total, with the remaining balance payable in cash at collection. Please bring the exact amount; change is not available.
Pay the full booking online to receive the discounted hire rate of $125 per day. Optional extras are charged separately at their advertised prices. Last-minute hire is available only for same-day bookings after 12 noon Queensland time, subject to availability. It costs 60% of the standard daily rate and ends at 8 am the following morning, with return between 6 and 8 am. Add one or two full days at the standard daily rate, with return between 6 and 8 am on the new date. Saved customer, full-payment and multi-day discounts do not stack with this offer. There is no separate afternoon-collection surcharge for new bookings under this policy. The last-minute offer does not stack with saved customer or other hire discounts. Existing agreed bookings retain their recorded prices.
If your verified customer account has a saved daily rate, it replaces the ordinary standard daily rate for standard hire. A $0 daily rate does not waive paid extras. If the total is $0, no card payment is required; the hire still needs confirmation and management release. Positive totals can be paid in full; the $50 minimum applies to part-payment, not a lower full booking total.
Customer cancellations
Cancellation notice is measured from 6 am Queensland time on your booked collection date.
| Notice before collection | Maximum charge per booking |
|---|
| 72 hours or more | No charge — full refund |
| At least 48 hours but less than 72 hours | $25 |
| Less than 48 hours, including a no-show | $50 |
These charges apply equally to deposit bookings and bookings paid in full online. We refund payments above the applicable cancellation charge.
Any charge will be limited to our reasonable cancellation-related costs and net loss, up to the maximum shown. We will take reasonable steps to rehire the trailer and reduce the charge where replacement bookings or avoided expenses reduce our loss. We will explain the charge on request.
Unused prepaid cleaning, protection options and equipment extras will be refunded, except for any separately agreed, reasonable costs already incurred.
How to cancel
Cancel through our designated booking cancellation channel or by email, quoting your booking reference. Notice takes effect when received; you do not need to wait for our reply.
To cancel, email getmefrom@townsvillehire.com.au with your booking reference. For cancellation, use the designated email channel above; submitting an enquiry does not cancel a booking.
Refund timing
We will process refunds within five business days after confirming the amount, normally to the original payment method. Your bank may take additional time to display the refund.
If we cancel
If we cannot supply the booked trailer, you may choose a full refund of payments for the unprovided booking. An alternative trailer or credit is optional.
Your legal rights
This policy does not exclude or restrict rights or remedies under the Australian Consumer Law. Cancellation charges do not apply where you have a legal right to cancel without charge.